Frequently asked questions
Materials & craft
What leather do you use?
Full-grain, vegetable-tanned hides — the strongest, most natural grade, which develops a patina over time.
Are your products really handmade?
Yes. Each piece is cut, stitched and finished by hand in our Marrakech workshop.
How should I care for my leather?
Keep it dry, wipe with a soft cloth, and condition two or three times a year. Avoid prolonged direct sun.
Orders & shipping
How long until my order ships?
Most items are made to order and ship within 3–5 business days. Personalised pieces may take longer.
Do you ship worldwide?
Yes. Import duties and customs charges are the buyer’s responsibility and vary by destination.
How much is shipping?
Shipping is calculated at checkout. Orders over $150 ship free worldwide.
Returns
What is your return policy?
Unused items in original condition can be returned within 30 days. See our refund policy for full details.
Do you offer repairs?
Yes — we stand behind our stitching and offer lifetime repairs on manufacturing faults.
Still have a question? Contact us.